Terms of service

Welcome to Sasta Deals. These Terms & Conditions govern your use of our website, services, and products. By accessing or using our website, you agree to comply with these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website.

1. General Information

Sasta Deals is an online shopping platform offering products across various categories including home décor, home appliances, fashion, beauty products, accessories, and lifestyle products.

We reserve the right to update, modify, or discontinue any part of the website, products, services, or policies without prior notice.

2. Eligibility to Use

By using this website, you confirm that:

  • You are at least 18 years old or using the website under parental/guardian supervision
  • You are legally capable of entering binding contracts
  • The information provided by you is accurate and complete

3. Account Responsibility

Customers are responsible for maintaining the confidentiality of their account credentials and password.

Any activity performed using your account shall be considered your responsibility.

Sasta Deals shall not be liable for unauthorized access resulting from customer negligence.

4. Product Information

We strive to provide accurate product descriptions, pricing, images, and specifications.

However:

  • Actual product colors may vary slightly due to screen settings
  • Packaging and branding may change depending on manufacturer updates
  • Minor variations may occur between displayed images and actual products

Sasta Deals does not guarantee that all product descriptions or content are completely error-free.

5. Pricing & Payments

All prices displayed on the website are in Indian Rupees (INR).

We reserve the right to modify pricing at any time without prior notice.

Payments may be accepted through:

  • UPI
  • Debit/Credit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (if available)

Orders will only be processed after successful payment confirmation or order verification.

6. Order Acceptance & Cancellation

Sasta Deals reserves the right to accept or reject any order at our sole discretion.

Orders may be cancelled due to:

  • Product unavailability
  • Pricing errors
  • Fraud suspicion
  • Incorrect customer information
  • Operational limitations

Customers may request cancellation only before the order is dispatched. Once shipped, cancellation requests may not be accepted.

7. Shipping & Delivery

Delivery timelines are estimated and may vary based on customer location, courier availability, weather conditions, public holidays, or unforeseen circumstances.

Customers are responsible for providing accurate shipping details. Additional charges may apply for re-shipping returned orders caused by incorrect address or failed delivery attempts.

8. Open Box Video Requirement

Customers are strongly advised to record a complete and uninterrupted unboxing/open box video while opening the delivered package.

This video is mandatory for claims related to:

  • Damaged products
  • Missing items
  • Wrong products
  • Defective products

Claims raised without proper video proof may not be accepted.

9. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy available on the website.

Shipping charges, COD fees, handling fees, and return shipping charges are non-refundable in cases involving customer-related returns or order refusal.

10. Prohibited Activities

Customers agree not to:

  • Use the website for illegal activities
  • Attempt unauthorized access to systems or servers
  • Upload harmful code, malware, or viruses
  • Misuse return or refund policies
  • Provide false or misleading information

11. Intellectual Property

All website content including logos, graphics, text, product images, design, and branding are the property of Sasta Deals or respective owners.

Unauthorized copying, reproduction, or commercial use is prohibited without written permission.

12. Limitation of Liability

Sasta Deals shall not be liable for:

  • Indirect or incidental damages
  • Loss of profits or business opportunities
  • Delays caused by third-party logistics providers
  • Website interruptions or technical issues
  • Customer misuse of products

13. Indemnification

Customers agree to indemnify and hold harmless Sasta Deals, its owners, employees, and affiliates against any claims, liabilities, damages, or expenses arising from misuse of the website or violation of these Terms & Conditions.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising shall be subject to the jurisdiction of courts located in West Bengal, India.

15. Policy Changes

Sasta Deals reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Continued use of the website after updates constitutes acceptance of revised terms.

16. Contact Information

For questions regarding these Terms & Conditions, customers may contact:

  • Email: Joy.banerjee1250@gmail.com
  • Address: 52 S S Roy Colony, Kamarhati (M), Kamarhati, North 24 Parganas, West Bengal - 700058, India